Reporting and Investigation of Concerns
Bethel Church has partnered with Syntrio, a third-party organization that specializes in corporate compliance reporting. They provide a confidential service that allows anonymous reporting, with the option to receive communication from our internal team about the report while remaining anonymous. To submit a report:
- Fill out a form at: https://report.syntrio.com/bethel (available everywhere)
- Call Syntrio’s 24/7 phone hotline (USA and Canada only):
- English: 888-926-6356
- Spanish: 800-216-1288
Reports are stored securely on a Syntrio portal that is only accessible to Bethel Church’s designated reporting site administrators. All reports will be treated seriously and investigations will be conducted thoroughly and objectively, affording all persons involved procedural fairness and confidentiality to the extent reasonably possible. Reports submitted anonymously will be reviewed and addressed with equal diligence, though our inability to request more information from the reporter may limit the scope of an investigation or follow-up.
The following Safe Church process* can be found in a flowchart format below:
1. A report is submitted via Syntrio’s web form or hotline by a staff member, church member or attendee, volunteer, student, or community member (hereafter known as the “reporter”). Please Note: In any situation where there is currently active violence, threats, or abuse, or a minor is involved, immediately call 911 and/or law enforcement.
2. Bethel Church’s designated reporting site administrators receive and review the report. If the reporter has provided contact information, a Safe Church team member or designee reaches out to the reporter to review the report and gather additional information if needed.
3. If an investigation is deemed appropriate, an appointed sub-group of the Safe Church team assesses the report and determines the appropriate response. Please note that this may involve contacting law enforcement and/or legal counsel, conducting interviews with the reporter, any individual(s) named in the report, or others as deemed necessary (i.e. witnesses).
4. Investigation findings and outcomes are communicated by the Safe Church team to the reporter and individual(s) named in the report.
5. As necessary, the Safe Church team updates Senior Leadership, the Bethel Board of Elders, and others.
If a violation of community standards has occurred, a process of discipline, and if needed, legal action will take place concerning those who have violated the standards. Additionally, if a threat to the safety and wellbeing of the church community and those connected to us is determined, and the process of investigation does not produce repentance, the church community will be informed on an as-needed basis in an effort to ensure transparency.
Our first desire is that a sense of safety be restored for the entire community. After that, measures that bring healing to the individuals involved. The Lord loves both those affected by and those responsible for such violations and desires to bring healing and wholeness to all involved.
When inappropriate behavior or conduct occurs, it should be reported immediately through Syntrio (as outlined above). If you would like to connect with our Safe Church Team for support with submitting a report, please email safe.church@bethel.com. If, at any time, you feel uncomfortable in this process, you may request support from a same-sex pastoral staff member or a staff member with whom you have a personal connection, even if they are not on the Safe Church team.
*The Safe Church guidelines and reporting process are intended for use by members of the local congregation and the larger Bethel community. Employees of Bethel Church are subject to all policies and guidelines outlined in the Employee Handbook and code of conduct. Likewise, students enrolled in Bethel School of Supernatural Ministry (BSSM) are subject to the code of conduct and process set forth by BSSM.
The Safe Church guidelines and reporting process are not intended in any way to limit, alter, or interfere with any mandated reporting requirements as defined by state and federal statutes.
Bethel employees adhere to guidelines for sexual harassment prevention, training, investigative processes, and outcomes as mandated in state regulations and affirmed by biblical standards. All Bethel employees complete a background check as a condition of employment, participate in biannual training on harassment prevention and mandated reporting, and are expected to be familiar with and uphold the policy requirements defined in our Employee Handbook.